Church Walk Surgery - Doctors surgery opening times and what to do when we are closed

Opening Hours

The surgery is open at the following times

Monday:	07:00 to 19:30
Tuesday:	08:00 to 18:30
Wednesday:	08:00 to 18:30
Thursday:	08:00 to 18:30
Friday:	08:00 to 18:30
Weekend:	Closed all day Saturday and Sunday

When We Are Closed

If you or your family need urgent medical care when the surgery is closed, please phone the usual daytime surgery number (01773 712951) and you will receive instructions of how to speak to the out-of-hours service. Your needs will be assessed and you will either be given advice or arrangements will be made for you to be seen by a healthcare professional.

You can also call the NHS 111 Service, which provides a 24 hour advice and health information service on Tel: 111

Walk-in Centre

The Nottingham NHS Walk-In Centre is positioned within a business park close to the city centre and railway station and offers a nurse-led service. Opening hours are Monday to Sunday 7am to 9pm. The Walk-in Centre does not take telephone calls - if you have an urgent health need and want advice call the NHS 111 Service on Tel: 111.

If you need medical

re information on wher let in other languages,

If you need medical help fast but it’s not a life-threatening situation

Call the new NHS 111 number. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you.

If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter.

You can call 111 any time of the day.

The call is free, from landlines and mobiles.

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Documents/NHS%20111%20Leaflet%20-%20English.pdf

Public Holiday Closures

The surgery will be closed on the following days for public holidays

New Year's Day	Tuesday 1st January 2013
Good Friday	Friday 29th March 2013
Easter Monday	Monday 1st April 2013
May Day Bank Holiday	Monday 6th May 2013
Whitsun Bank holiday	Monday 27th May 2013
August Bank Holiday	Monday 26th August 2013
Christmas Day	Wednesday 25th December 2013
Boxing Day	Thursday 26th December 2013
New Year's Day	Wednesday 1st January 2014

Noticeboard

The Surgery will be closed for Staff Training Thursday 23rd May 2013 between 12.30pm and 2.30pm.

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The Surgery will be closed on Bank Holiday Monday 27th May 2013.

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PLEASE LET THE SURGERY KNOW YOUR CURRENT UP TO DATE TELEPHONE NUMBER

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APPOINTMENTS
For non-urgent appointments, please telephone or call into the surgery. Please let us know as soon as possible if you cannot keep an appointment so that we may offer it to another patient who may need seeing.

EMERGENCY FACILITY
If you require to be seen urgently, please tell the receptionist the nature of your request to assess the urgency. This facility is for emergency cases only and we ask you to not use this service for routine problems.

HOME VISITS
These should be reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctors plan their calls and to give the doctors an idea of urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.

Further Information

Patient Participation Group

Survey Report